8 Tips for Excellence
As You Start a Cleaning Business 

After initially starting a house cleaning business, far too many house cleaners neglect their duties over time, and as a result their job security suffers. My partner and I know this because we've "stolen" many jobs away from other people who started a house cleaning business when they failed to meet their clients' expectations. They were poorly prepared. When you start a cleaning business, as in any other business, you will do your best work if you have good mentors. We hear complaints about these "flakes," over the phone time after time, when our new clients are calling us because they're disappointed in their current service.

When you've started your house cleaning business and it's running smoothly, it pays to think ahead and give yourself an extra edge of job security by delivering little extras that will make your clients glad to write those checks out to you, month after month. We've experienced the job security that comes from applying ourselves with integrity to meet each client's needs - not just meet them, but exceed them. When you start a cleaning business, you can too. What's more, you can keep your clients for as long as you choose. If you are starting a cleaning business, delivering excellence will help you build job security, because your clients will be praising your
name.

The good news is, delivering excellence is not all that difficult to do. How do you do it? Here are eight tips:

1. Show up on time and be consistent. Being punctual shows your client that you respect their schedule and that you can be counted on. Don’t vary the time you both agreed on unless you must. While starting your cleaning business, create or develop systems that provide a structure within which you can work efficiently and
consistently. Developing consistent systems also provides a way for you to check off your mental "to do" list while working, reducing the likelihood that you’ll forget something.

2. Be thorough. Focus on one task at a time, while keeping in mind the whole picture. Know where you are going next, not just as you start your cleaning business, but as you clean at each of your jobs. If possible, fully complete one task or room before beginning the next. Move your cleaning equipment along with you instead of spreading out all over the house.

3. Do your job to the best of your ability. Clean as if their place were your own. Show that you care. Do what you would like to have done in your own house or place of business. Work quickly but never rush or take risks with their belongings.

4. Return your clients' phone calls as soon as you possibly can. Don't give them even one reason to think of you as less than professional. Make it easy for your clients to keep you on and refer you and your service to others.

5. Make it smell yummy. Reduce the smell of “man’s best friend,” by applying lavender or orange essential oil to the vacuum bag or filter before using. Essential oils not only clean the air of bacteria and make things smell fantastic, they will lift your spirits while you work! This is a subtle and magical trick. Your clients may never figure out why, but they’ll just know that every time you clean their home, everything smells so darn good.

6. Keep up to date. Continue learning and educating yourself about your business. Don't assume that you always know the best way to handle new situations. We can all afford to step back periodically, get a fresh perspective, and reinvigorate ourselves and our approach.

7. Say thank you. We send our holiday cards just before Thanksgiving, when they won't be lost in the sea of Christmas cards. This is a nice time to thank your clients for giving you the opportunity to serve them. But don't wait for the holidays.
Whenever the urge to say thanks strikes, do it. When we first started a cleaning business, we sent a round of thanks to all our clients. Now one of them, a real estate agent, consistently refers new clients to us. We like surprising her by leaving behind a single stem flower once in a while.

8. We’re all human. Mistakes can and probably will happen every once in a blue moon. Especially when you first start a cleaning business. Apologize and make amends if you need to.

These little extras are not much more than common sense, but we all know how uncommon that can be. As you start a house cleaning business, work to consistently fulfill your clients’ expectations, and then go one step further and give them more than they bargained for. You will have job security for as long as you choose.

This article was adapted from the newly revised and improved edition of Suzanne Arthur's ebook, Start Your Own House Cleaning Business. Two of Suzanne's other business ebooks, featuring the Suze & Ev Method, are Start Your Own Window Cleaning Business, and Start Your Own Office Cleaning Business. These ebooks, as well as a handy dandy cleaning tips ebooklet, can be found at http://www.start-cleaning-business.com

Suze & Ev's further adventures in cleaning and beyond are posted on their blog, Cleaning Business Insider

How to Start a Cleaning Business in 2 Weeks
You can start with little cash, no experience - and earn $100,000 by the end of your first year in business. (For house cleaning, office or window cleaning!)